All orders must be placed on the website order form to insure accuracy.
You may still place the order, but the two working day service policy will not apply. Customers being serviced in areas without map coverage must give us complete directions or extra charges may apply.
We will email you a confirmation email when you place your order and a confirmation email after the task has been reported complete.
Please enter any special instructions under the "Special Instructions" field on the order form. Please use as much space as necessary.
Our office is open Monday through Friday, 8 AM to 6 PM. (EST).
Contact Options:
Tel: 1-888-476-1128
Fax: 1-888-781-5095
Website: through "Contact Us" navigation button on this site
Within 2- business days following the day you order it.
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Any order placed by 4pm on:
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Will be installed no later than the end of the day:
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Monday
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Wednesday
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Tuesday
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Thursday
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Wednesday
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Friday
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Thursday
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Monday
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Friday
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Tuesday
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Please remember that we do not install on Sundays, Holiday Mondays or Holidays. You will be notified by email if a situation arises which is beyond the control of Executive Sign Installation and a new date for completion will be provided. (i.e. Inclement weather)
Almost all of the orders we receive are completed within those two days. In fact, most work requests we receive are completed the next day. However, there are some things that can delay a request. Providing us with incorrect information, or going outside of our regular service area (20 KLM or more) are two reasons. Severely inclement weather is another.
We always try to comply with our customer’s request, but we cannot guarantee service on any particular day, unless it is a same-day request for service, which will be an additional charge. Our best suggestion is to provide the information, but inform your homeowners that we require two days in order to complete the service request.
Our policy is to request all communication remain strictly between the Agent and the Owner. Please inform them that we will service the task during the two business days after you request it.
We will do our best to contact the installer, but please have a contingency planned in case we cannot reach them. Even with modern conveniences such as pagers and cell phones, we cannot guarantee that we will be able to stop them. Explain to the homeowner to keep watch for the installer. If we are able to contact the installer prior to arriving at the property, there will be no charge.
Due to the high volume of post-signs we install on any given day, we do not recommend an appointment with an installer. However, if this is a must, a surcharge of $25 will be imposed.
The best way to insure we place the post where you would like it to go, is to place a marker. We suggest:
1. Stakes with ribbons.
2. An orange pylon.
3. Yellow marker flags
We require that you place a marker for properties that have underground sprinklers, invisible dog fences, etc. If we get to the property and no marker is present, we will not install the post. A service call charge will apply for us to go back when the marker has been placed. Also, if you fail to inform us that the property has an underground sprinkler, invisible dog fence, etc., we will not be responsible for any damages.
If we are told to look for a marker on a property without special circumstances, and there is no marker present, our installer will use their best judgment. We do this to avoid delay and to save you the cost of a service call. If you dislike the location, there will be a service call charge to move it.
We will be happy to install your riders on the post-sign if they are left at the property. Tell us where they are under "Post Location & Other Information" on the website order form, so we know where to look for them. You can even tell us which position to place each rider, all at not additional cost!
It is suggested that you remove your own riders and any other materials prior to ordering the removal. However, if that was not convenient, we will take your riders and other materials off the post-sign and leave them by the front door or front porch; somewhere out of the way, but not hidden. If the post-sign was on a lot, we will leave them on the ground, where the post-sign was installed. Make sure to go back by the property to pick
them up!
Many times, Agents forget to go back to the property and pick up the riders, directional arrows, or metal frames you were using to supplement the post-sign. The other possibility is that the homeowner pulled up the post-sign and placed it in the garage, shed, or other inaccessible place, and we were not able to retrieve it. If that is the case, there is a charge to go back to retrieve it.
We will place the post anywhere you like on the property as long as it is safe and legal, and you inform us on the order where you would like it. If you choose, however, to allow us to use our best judgment, and then disagree with our selection, there is a service call charge to go back and move it.
We guarantee our workmanship and materials for 30 days from the date the post-sign was installed, and we will service the post free of charge within that time period.
If the post has been up for longer than 30 days, there is a service call charge to reinstall it.
Yes, any service requests due to vandalism, car damage or other causes are chargeable.
